Shipping & Delivery Policy – Proof & Legal Process
We are committed to providing safe, reliable and timely shipping service to our customers. Please read our Shipping & Delivery Policy carefully, which includes Shiprocket, packaging, delivery, proof of damaged products and legal process.
- Shipping Partner & Delivery Process
We ship through Ship rocket.
• The customer will be provided with an order tracking link after order confirmation, through which they can check their order status.
• Shipping times may vary depending on location and product availability:
• Domestic Shipping: 5-10 working days
• Delivery of orders may be delayed if:
• Natural Disasters
• Custom Clearance
• Logistics Delays
• Incorrect Address
- Packaging & Damage Proofing
• All products are shipped with custom packaging and multi-layer protection to prevent damage in transit.
• Canvas Painting, Wooden Sketch, Pencil Sketch, Wall Painting, Acrylic Photo Frame are shipped in bubble wrap, hard box, and shockproof packaging.
• The packaging contains the company logo, tracking number, and security sticker.
- Proof of Damage & Claim Process
If the customer receives a damaged, lost, or wrong item, the following proofs will be required:
- Unboxing Video – (Mandatory)
- Clear Images of Product, Including Damaged Areas
- Images of Packaging with Label & Tracking ID Visible
Eligibility for Replacement/Refund
• The customer must file a complaint within 48 hours of delivery.
• If the customer is unable to provide proof, the replacement or refund may be denied.
• If Shiprocket or any other logistics partner loses or damages the product, the company will provide a solution through an insurance claim.
- Non-Delivery & Re-shipment
• If the order is not delivered due to the following reasons:
• Wrong Address or Incomplete Address
• Customer Not Available at Delivery Time
• Logistics Delay beyond Our Control
• the customer will have to pay additional shipping charges for re-shipping.
• If the customer refuses to accept the delivery, the refund will be made minus the shipping charges.
- Legal Procedure as per Companies Act, 2013
We operate all our shipping and delivery services under the Indian Companies Act, 2013 and the Consumer Protection Act, 2019.
(A) Dispute Resolution
• If a customer faces a shipping or delivery issue, he/she must first contact our customer service team. If the customer is dissatisfied with the solution, the matter will be escalated to the Company’s Legal Department.
• The customer must file all disputes via email or written documentation.
(B) Jurisdiction & Governing Law
• In case of any legal dispute, it will be settled under Indian laws.
• All legal proceedings will fall under the jurisdiction of [State or Central Government Courts as per your location].
(C) Claim Against Logistics Partner
• If the product is lost or damaged due to the fault of the logistics partner, the Company may file an insurance claim against Shiprocket or other courier partner.
• The customer will get a refund or replacement only if the insurance claim is successfully received from the logistics partner.
- Policy Changes
• We reserve the right to update our shipping and delivery policy from time to time.
• If any major changes are made, it will be published on our website.
• Purchases made after any policy change will be considered acceptance.